STAY INFORMED
FAQ's
CUSTOMER SERVICE
CALL US AT
+351 919 339 403
OR BY E-MAIL
pamplemoussebytmg@gmail.com
Customer Service
If you have any questions , please contact customer service at pamplemoussebytmg@gmail.com. We appreciate any comments you may have about our service and are always looking for ways to improve our processes with the aim of dealing with any problems quickly and fairly. If you have any complaints please sent us an email with “Complaint” as the title so that we can address it in the shortest period of time.
Colours
Depending upon the calibration of your computer, colours may differ on your screen. Pamplemousse by TMG cannot be held liable for any discrepancies between the actual colours of the products and the way they appear on your screen.
PRICES & PRICE CHANGES
PAYMENTS
SHIPPING WORLDWIDE
Portugal - 8 euros
Europe - 18 euros
USA, Canada & Brazil - 30 euros
Rest of the World - 40 euros
Please bear in mind that your order may be subject to VAT, import duties and/or taxes once the package reaches your country. Our shipments to countries outside the EU are sent according to Incoterm Delivery Duty Unpaid (DDU) which means that we cannot support taxes or import fees and are unable to predict what those extra charges will be. It will be your responsibility to pay and deliver to customs any necessary info so that your package can be cleared. Please contact your local customs office for more information.
ORDER CONFIRMATION
RETURNS
You can exchange your order up to 14 days from the receipt of the order. Products for exchange must be returned in perfect condition, i.e not having been used, washed, or handled. Only returned items in the original packaging, fully intact and with original tag and labels will be accepted. Please note that the original invoice must be included in the packaging. Pamplemousse by TMG is not responsible for any shipping costs incurred in connection with the return of a product for exchange. Exchange items should be sent to:
Pamplemousse by TMG
Tv. Águas Livres 13,
1250-020 Lisboa, Portugal
REFUNDS
Pamplemousse by TMG will exchange your sent items for another size or pattern of the same item. No refunds will be issued.
Don’t panic we will help you! Contact us via email: pamplemoussebytmg@gmail.com