Ordering Online & Payment
So that your shopping experience on this website is safe, simple and secure, all transactions are processed using Direct Bank Transfer, PayPal, Visa or Mastercard. All orders are subject to availability and confirmation of the order price. We reserve the right not to accept your order, including but not limited to payment problems and product availability.
Pricing & Availability
Goods are charged at the price shown on the product pages on the date the customer places the order. Prices are in Euros, include VAT and are correct at time of publication. Although we try to ensure that all descriptions, details and prices are accurate, there may be errors. If we find an error in your order, we will inform you as soon as possible and you can reconfirm your order at the correct price, or cancel it.
We are proud of our quality and craftsmanship and want you to be satisfied with your purchase. We offer a full 14-day refund and exchange policy, minus our original shipping costs. Sale, clearance items or earrings are not refundable. Should your particular item no longer be available, we will give you the option for a refund or we will issue a voucher for that amount for future purchase (for the same value).
To arrange a return just email to firstname.lastname@example.org providing your name, address, product details, the reason for the return and whether you require a refund or a voucher. Your refund will be issued by the same method that you paid, within 28 days of receipt of return.
Important notice: All items to be returned must be carefully re-packaged in their original Marina Yglesias packaging and be in an unworn condition. We do not exchange goods that have been worn or damaged or do not have their original packaging. In these cases, items will be returned at the buyer’s own cost.
The item’s return and cost are your responsibility until it reaches us. We recommend that you use a trackable delivery service that insures you for the value of the goods. We are not responsible for returns that are lost or damaged in transit and we will not refund any taxes or duties payable on orders outside of the EU.
Pamplemousse by TMG ships worldwide. Our items are placed in a box or soft pouch and they are shipped to you on a proper CTT envelope wrapped or box, 100% recycled and recyclable, securely packed. If you need gift bag, just let us know.
Late or Lost Deliveries
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs. If your delivery has been delayed, then please contact us.
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Your use of the website and its contents does not give you the right to any trademarks, designs, copyright, intellectual property and material rights of any content, including Pamplemousse by TMG owned software and other code contained in this website. All content on this site is governed by intellectual property laws. Distributing, reproducing or copying any Pamplemousse by TMG content is forbidden.
Although we do our best to ensure correct information on our website, we are not liable for any error, misinformation or incompleteness. We reserve the right to alter content, add or delete parts or entire pages or content or to interrupt or cease publication. This legal disclaimer of liability includes any damages or injury due to any operational problem the site incurs, including but not limited to error, delay, interruption, computer virus, theft or similar situation. Pamplemousse by TMG is not responsible for the content of any linked pages to the website, and is therefore exempt from any responsibility for damages, injury or liability these pages may cause. Payments on this website are processed through Direct Bank Transfer, PayPal, Visa or Mastercard, and Pamplemousse by TMG is not responsible for these websites processes or operational performance.
Pamplemousse by TMG is not responsible for force majeure events, or events beyond our reasonable control including, but not limited to war, pandemics, terrorist actions, strikes, interruption or breakdown of communications, networks or systems, accidents, floods, fires or thefts.